Investrust Bank Plc, a growing indigenous commercial bank listed on the Lusaka Stock Exchange, is looking for qualified, self-motivated, hard working and enthusiastic individuals to fill the following positions that have fallen vacant.
Job Title: Relationship Officer Public Sector and Non Profit Institutions (PS/NPI)
Location: Choma, Ndola
Reporting to: Head PS/NPI
Job Purpose:
Reporting to the Head PS/NPI, the successful candidates will be accountable for the management of an assigned portfolio of clients over which you will be responsible for client retention and growth.
Duties and Responsibilities
- To acquire new customers and work to deepen existing relationships with a view to growing own portfolio.
- Responsible for all GRZ and Quasi Government business in the assigned area,
- Responsible for all business with NGO’s, Donors and other cooperating partners with Government of the Day in the assigned area,
- Ensuring that policies and procedures are administered consistently and in accordance with department business plans,
- Overall responsibility over customer satisfaction across own portfolio’s Client base and devise appropriate Client feedback mechanisms.
- Responsible for liabilities annual budget and medium to long term strategies for unit under command.
- Responsible for intra departmental synergies to ensure excellent customer service delivery.
- Act as a link between the Bank and its Customers (existing and potential) under own portfolio, co-ordinate various relationship issues between the bank and its customers regarding service delivery, identifying gaps and cross selling the bank’s products and services, acquiring new business through aggressive marketing and enhancing customer loyalty.
- Identifying and understanding customer needs and continuously ensuring the bank’s delivery process is consistent with the needs so identified.
- Maintain accurate and up-to date records of all existing and new customers in the portfolio
Qualifications and Experience
- University Degree in Banking, Economics, Business Administration, Accountancy or equivalent.
- Relevant industry-related cou rses/ programs.
- Minimum 3 years post qualification experience, literate in word, excel and familiar with spread sheets and financial statements
Knowledge, Skills and Abilities
- Proven abi lity to work in multi-disciplinary teams.
- Understanding of key drivers of industry.
- Proven abi lity to network & interact with clients at all levels.
- Strong personality and eloquent speaker
- Must have a clean driving certification
Applications together with certified copies of certificates and CVs along with details of 3 references who can be reached/contacted easily should reach the under listed address not later than July 19th, 2017, Only short listed candidates will be contacted.
Full details of the role profiles are accessible on the Investrust Bank PLC website: www.investrustbank.co.zm
Head – Human Resource & Administration
Investrust Bank Plc
P.O. Box 32344
Lusaka
Investrust Bank Plc
P.O. Box 32344
Lusaka
Email: hr@investrustbank.co.zm