Local Office Manager: Medium

Advertiser: Department of Home Affairs

Location: Groblersdal / White River (2 positions)

Salary: A basic Salary of R314 709 to R370 707 per annum (Level 10). In addition, a range of competitive benefits are offered.
Centre:
Limpopo: Medium Office: Groblersdal REF NO: HRMC 65/13/2a
Mpumalanga: Medium Office: White River (Nsikazi) (Kindly note that this advertisement is reserved for people with disabilities) REF NO: HRMC 65/13/2b

Requirements:
A relevant 3 year Degree/Diploma or NQF level 6 in a related field with 1-2 years' experience in a Customer Service environment at a supervisory level, and/or a Grade 12 Certificate with 5 years' experience in a Customer Service environment of which 2 years must be in a supervisory/management level
A post-graduate qualification will serve as an added advantage
Knowledge of Workflow planning and capacity planning
Knowledge of Civic Services Regulations, the Immigration Act and Refugee Act will be an added advantage
Knowledge and understanding of the Public Service prescripts and the South African Constitution
Experience in resource management as well as understanding of Human Resources legislations and prescripts
Knowledge of the Occupational Health and Safety Act
Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations
Computer literacy with working knowledge of Ms Word, Ms Excel and Ms PowerPoint
A valid driver's licence.

Duties:
The successful candidate will be responsible for, amongst others, the following specific tasks:
Manage effective operations within the District Office
Develop and maintain an operational plan complemented by action plans for service delivery in the Office
Provide inputs and advice on policy development and ensure the effective implementation thereof
Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services
Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates
Ensure the effective and uniform implementation of Standard Operating Procedures
Inform the Regional Manager about work progress, problems and corrective measures applied
Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations
Provide inputs into the IS infrastructure planning and management and ensure effective implementation
Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls
Establish and manage relationships with all relevant stakeholders to support service delivery in the office
Attend to and ensure resolution of enquiries and/or complaints.

Enquiries:
Limpopo Mr LJ Kgole Tel 015 297 5803
Mpumalanga: Mr GC Nthathe, Tel: 013 753 9516/20/22

The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of position. Candidates whose appointment/transfer/promotion will further the objective of representivity will receive preference.

Applications:
Applications must be sent to the correct address as indicated below, to reach the address on or before the closing date. Applications sent to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application.

Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below: Direct applications to: The Department of Home Affairs, Eastern Cape Province: Postal address: Private Box 7413, King Williams Town, 5600, Physical address: 11 Hargreaves Avenue, King William's Town, 5600 Head Office: Postal address: Private Bag X114, Pretoria 0001, Physical Address; The Hallmark Building, Corner Johannes Ramokhoase & Thabo Sehume Street, Pretoria. Mpumalanga Province: Postal Address: Private Bag X11464, Nelspruit, 1200, Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.

Closing date: 23 August 2013

Note:
Applications must be submitted on a Z83 form (click to download pdf form), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver's licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), will receive preference.

Are you looking for an exciting and challenging career in a rapidly changing organisation? The Department of Home Affairs has embarked on an extensive turnaround programme, aimed at developing a culture of responsiveness and improved service delivery. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a world-class service.

If you have what it takes to serve the needs of South Africa's citizens, residents and visitors - and your credentials meet the requirements of any of the following positions,- then respond before the closing date. Join our leadership team in transforming our vision into a reality.

Reference number: HRMC 65/13/2a

Closing date: 23 August 2013