Civic Service Supervisor

Advertiser: Department of Home Affairs

Location: Ermelo / Mkobolo

Kindly note that these posts are reserved for people with disabilities
Salary: A basic salary R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive benefits are offered.

Centre:
Mpumalanga: Medium Office, Mkobolo REF NO: HRMC 66/13/2a
Mpumalanga: Large Office, Ermelo REF NO: HRMC 66/13/2b

Number of positions: 2 (Two)

Requirements:
A relevant 3 year Degree/Diploma or NQF level 6 qualification with 1 years' experience in a Customer Service environment and / or a Grade 12 Certificate with 3 years' experience in a Customer Service environment
A post-graduate qualification will serve as an added advantage
Experience in a Public Administration or Sales Office environment with proven experience in managing a small team is essential
Knowledge of the Immigration Act , Refugee Act as well as the Public Service Act and Regulations
Awareness of the rights within the South African Constitution
Understanding of the Departmental legislation and Human Resources policies and prescripts
Leading and supervising skills
Communication skills
Computer literacy and willingness to work extended hours (including weekends and/or holidays) are essential
Preference will be given to candidates from the local area where these posts are located
A valid driver's license will be an added advantage.

Duties:
The successful candidate will be responsible for, amongst others, the following specific tasks:
Monitor delivery of service to internal service level standards and targets and client demands
Monitor service bottlenecks, trends and errors and take corrective action
Monitor delivery and assist staff where service levels are not being met
Ensure processes are executed according to Standard Operating Procedures
Produce quality reports regarding turnaround times, documents processed and error rates
Implement quality assurance measures to ensure quality of service delivery
Manage records / documentation according to DHA requirements
Deal with non-standard requests and issues from staff in the execution of their duties
Allocate work to staff members and monitor their progress against daily targets or goals
Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics
Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors
Render services in mobile units where required
Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management)
Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the unit
Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements
Report all risks including e.g. overpayment, etc. according to required format to the Superior.

Enquiries: Mpumalanga: Mr GC Nthathe, Tel: 013 753 9516/20/22

The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of position. Candidates whose appointment/transfer/promotion will further the objective of representivity will receive preference.

Applications:
Applications must be sent to the correct address as indicated below, to reach the address on or before the closing date. Applications sent to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application.

Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below: Direct applications to: The Department of Home Affairs, Eastern Cape Province: Postal address: Private Box 7413, King Williams Town, 5600, Physical address: 11 Hargreaves Avenue, King William's Town, 5600 Head Office: Postal address: Private Bag X114, Pretoria 0001, Physical Address; The Hallmark Building, Corner Johannes Ramokhoase & Thabo Sehume Street, Pretoria. Mpumalanga Province: Postal Address: Private Bag X11464, Nelspruit, 1200, Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.

Closing date: 23 August 2013

Note:
Applications must be submitted on a Z83 form (click to download pdf form), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver's licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), will receive preference.

Are you looking for an exciting and challenging career in a rapidly changing organisation? The Department of Home Affairs has embarked on an extensive turnaround programme, aimed at developing a culture of responsiveness and improved service delivery. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a world-class service.

If you have what it takes to serve the needs of South Africa's citizens, residents and visitors - and your credentials meet the requirements of any of the following positions,- then respond before the closing date. Join our leadership team in transforming our vision into a reality.

Closing date: 23 August 2013