Client Liaison Officer CRM Section (Reference CLO/WCRO/2013/04)

Advertiser: Government Pensions Administration Agency

Location: Cape Town

Salary: R252 144 per annum

Requirements:
A degree or equivalent three year qualification with a minimum of four years client/customer relations management experience in the life insurance/employee benefit processing environment or Grade 12 with a minimum of seven years client/customer relations experience in the life insurance/employee benefit processing environment, Knowledge of GPAA/GEPF’s products and services, Computer literacy that would include a good working knowledge of Microsoft Office products. Valid drivers license is mandatory, it must be at least two year old (a certified copy must be attached to the application). Proficiency in English is a requirement and the ability to speak any of the other official languages in the province would be an added advantage. Geographical knowledge of the province for which application is made, Excellent customer relations experience. Excellent problem solving skills, Excellent presentation skills, Ability to communicate at all levels in and outside of the organisation, Excellent communications skills, both verbal and written, Outgoing personality, Ability to build strong network relationships, Ability to co-ordinate and organize functions, Ability to take responsibility and to work independently.

Duties:
The incumbent will be responsible for a wide variety of administrative and client service tasks which include, but are not limited to, the following: Providing education and training: Conduct training to Human Resources Units on the correct completion of exit documents. Conduct workshops, induction programmes and road shows for members, employers and stakeholders where explanations of the GPAA’s processes will be given, Enquiry management: Check member queries through wireless facilities, Provide information to third parties regarding member cases, Facilitate meetings with relevant client departments in order to resolve administrative issues. Compliance of employers and stakeholders: Quality assurance of documents pertaining to different cases will be verified using control sheets, Ensuring compliance of performance from the employer departments, Follow up / trace missing information on outstanding documents in order to enable finalization of the process. Monitor documents received via e-Channel on a daily basis, Provision of administrative support: Compile feedback reports for RMC, and e-Channel on a weekly and monthly basis, Conduct customer satisfaction surveys in areas of responsibility.

Enquiries: Ms Thenjiwe Gasa on 012 319 1304

Note:
Various Client Liaison Officer positions are currently available at the Government Pensions Administration Agency (GPAA) in the Western Cape Regional Office.

These positions will be filled as permanent positions. Please note: The applications of individuals currently residing within the province where the position(s) are advertised will receive preference. Applications without an indication of the specific reference number(s) as stated in this advertisement will be regarded as unsuccessful.


Applications:
Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency, Private Bag X63, Pretoria 0001. OR hand deliver at 34 Hamilton Street, Arcadia, Pretoria.

For attention: Ms Thenjiwe Gasa

Closing date: 10 May 2013 at 12H00 noon, No faxed / e-mailed / late applications will be considered

Note:
Requirement of applications: Must be submitted on a Z83 form (click to download pdf form). Must be accompanied by a comprehensive CV with original certified copies of all qualifications (including matriculation), ID document and drivers licence if a prerequisite (copies of certified documents will not be accepted). Certified documents should not be older than 3 months. Non-RSA Citizens / Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applications that don’t meet the above requirements will be deemed as regret. Must include the name and contact details of three references that can comment on their performance. Applications without an indication of the specific reference number(s) as stated in this advertisement will be regarded as unsuccessful. If you have not been contacted within 3 months after the closing date of this advertisement, please accept that your application was unsuccessful.

Correspondence will be limited to shortlisted candidates only. Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial / asset record check, qualification / study verification and previous employment verification). Successful candidates will also be subjected to security clearance processes. Where applicable, candidates will be subjected to a skills / knowledge test. The Department reserves the right not to make appointment(s) to the advertised post(s).

Reference number: CLO/WCRO/2013/04

Closing date: 10 May 2013