purpose
Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and also the customer facing areas that directly support end users to improve customer experience and ensure customer retention.
experience and qualifications
Grade 12 or relevant tertiary qualification.
2 – 3 years within a client service/support environment
2 – 3 years’ experience compiling training material, conducting training and assessments
Experience working in a project driven/based environment
Understand how to analyse business requirements for possible customer impact
Understand how to analyse business requirements for impact on systems used to support customers, e.g. branch or call centre systems.
Business Intelligence Analyst D - IRC131970
purpose
The design, development and maintenance of the knowledge and information management and business intelligence architecture.
experience and qualifications
BSc in Actuarial science, Mathematical Statistics, Mathematics, or related quantitative degree
Business Intelligence Manager C - IRC127308
purpose
Provide management information system improvements and standardised procedures. Recommends suitable data processing applications and software. Manages Business Intelligence service delivery and coach and mentor analyst.
experience and qualifications
BSc in Information Technology or Computer Science
5 years role related experience
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