Title: Customer Service Manager
Closing Date: 14th July, 2017
OVERALL PURPOSE
Drives customer loyalty programs and coordinates the customer service through inbound call centre staff, outbound retention teams and customer facing staff in retail shops in order to give an exceptional customer experience.
JOB SPECIFICATION
Minimum Qualifications:
- Business Degree or Postgraduate Diploma in Marketing
Professional Registration:
- Zambia Institute of Marketing, EIZ
Minimum Experience :
- 5 years preferably in telecoms or services industry
Key Skills:
- Customer services and after sales service management, Customer life span management, Customer value development and Customer yield management.
Click here to download the full job profile.
Interested candidates should submit their applications electronically via our website www.zamtel.co.zm
Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
Applications should be saved and sent in the following format:
Job title_Name_CVnote
e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote
e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote
Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.