Job Title: Branch Manager
Job Objective
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Duties & Responsibilities
- Own responsibility for the Business Office – Market Facing & Customer Service functions
- Ensure effective Customer Service Delivery
- Ensure that the overall budget of the Business Office is met and surpassed
- Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
- Responsible for brand and ambience management
- Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
- Network with all potential clients in all relevant categories of own locality
RELATIONSHIP MANAGER
Job Objectives
Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to retail clients & corporate institutions
Duties & Responsibilities
- Maximize account profitability by selling other products and services to the banks customers
- Identify and develop conglomerates banking relationships
- Sourcing for and monitoring of customer’s tenured investment / facilities.
- Assist with the processing of customer’s letters of credit and invisible transactions.
- Initiate and carry out recovery action on non-performing credits facilities
Candidates meeting above requirements may send application letters and CV only to careers.zambia@ubagroup.com by 19th May 2017.