1.2 Million contact-center employees in the Philippines by 2022

More than one million people will be working in contact centers -- or call centers -- all over the country by the year 2022, according to the Contact Center Association of the Philippines (CCAP). At a recent press briefing, CCAP board chairman Benedict Hernandez, citing a study by research firm Frost & Sullivan, said the contact-center industry, a subsector of the business process outsourcing (