The simplicity mindset of a daft people

Coming hot behind the heels of Hsien Loong’s statement about building a
Singapore for our people, our children and their children, there is this
forum letter in the ST a few days ago by a Richard Thong Kok Mun with
the title ‘It’s not about nationality, but hiring the right people’. In
the article, the author shared his frustration talking to outsourced
call centre operators with their