Miami Herald publisher Alexandra Villoch is big on customer service

You'd think that after more than 110 years in business, the one thing the Miami Herald would have figured out by now is how to deliver a newspaper!


But here's what a self-described "committed subscriber" posted on Facebook very early Wednesday morning.  At 9:15, Herald publisher Alex Villoch comes to the rescue.






Ironically, later in the afternoon, Villoch appeared on a news segment on