How can an airline nearly kill you without crashing?

From the Daily Business Review's John Pacenti:




"First, Allan Campbell’s Air Jamaica flight from Kingston to Fort Lauderdale was delayed. Hours passed. Once given the go-ahead to board, he says, he was recalled to the boarding gate and forced to reschedule to another departure the next day -- when his permanent resident alien card would expire. Air Jamaica charged him a $150 fee to change