Manager: ICT Service Delivery (Reference 13/152/ISM)

Advertiser: Department of Justice and Constitutional Development

Location: Pretoria

Three years contract appointment
Salary: R771 306 - R908 571 per annum (All Inclusive). The successful candidate will be required to sign a performance agreement.

Requirements:
A National Diploma / Degree in Information Systems / Technology / Computer Science, or equivalent qualification at NQF6.;5 years’ experience in ICT Service Level Management. 3 years management experience in ICT Service Delivery Management. 3 years’ experience in managing an ICT Service Desk will be an added advantage; ITIL certification will be an added advantage. Knowledge of and experience in applying formal ICT Service Delivery methodologies, standards, and tools will be an added advantage. Skills and Competencies: Communication (verbal and written) skills; Project management and management skills; Collaborative and excellent people skills; Creative and analytical; Ability to work independently and under pressure; Committed, flexible and reliable; Attention to detail and accuracy.

Duties:
Key Performance Areas: Establish and implement ICT Service Delivery strategy, framework and policies; Lead the delivery of ICT support service to internal and external customers, developing relationships to provide an excellent customer service; Develop and establish formal ICT service delivery methodologies, procedures, tools and ensure adherence thereof; Define Service Level Agreement in relation to contracted service and ensure that SLA’s are achieved; Manage ICT service desk and field support to improve efficient resolution of issues as well as reported IT Help Desk and other formal channel; Manage and monitor service delivery and service level from outsourced vendors; Provide effective people and financial management.

Enquiries: Ms. E Zeekoei (012) 315 1150

Applications:
Quoting the relevant reference number, direct your application to: Postal address: The Human Resources: Department of Justice and Constitutional Development, Private Bag X81, Pretoria, 0001. OR Physical address: Application Box, First Floor Reception, East Tower, Momentum Building, 329 Pretorius Street, Pretoria.

Note:
Applications must be submitted on a Z83 form (click to download pdf form) and CV must be accompanied by certified copies of qualifications, identity document and driver’s license where necessary. A SAQA evaluation report must accompany foreign qualifications.

Applications that do not comply with the above mentioned requirements will not be considered. The Department of Justice is an equal opportunity employer. In the filling of vacant posts the objectives of section 195 (1) (i) of the Constitution of South Africa, 1996 (Act No: 108 of 1996), the Employment Equity imperatives as defined by the Employment Equity Act, 1998 (Act No: 55 of 1998) and relevant Human Resources policies of the Department will be taken into consideration. Shortlisted candidates will be subjected to a personnel vetting process. Correspondence will be limited to short-listed candidates only. If you do not hear from us within 3 months of this advertisement, please accept that your application has been unsuccessful. The department reserves the right not to fill this position.

Reference number: 13/152/ISM

Closing date: 13 May 2013