Call Centre Agents (Reference CCA/CRM/2013/04)
Advertiser: Government Pensions Administration Agency
Location: Pretoria
Client Services Department
Salary: R138 345 per annum (Basic salary) plus 37% in lieu of benefits.
Requirements:
Senior Certificate with three years proven Call Centre experience in the handling of inbound/outbound calls or appropriate 3 year tertiary qualification with 18 months proven Call Centre experience in the handling of inbound / outbound calls. An additional one (1) year certificate / diploma in call centre will be an advantage. Experience in the Retirement Fund/Employee Benefit Administration/Financial Institution environment will be an advantage. Proficient in English, Afrikaans and proficiency in African language will be an added advantage. Computer literacy that includes a good working knowledge of the Microsoft Office packages. Excellent telephone etiquette. Excellent communication skills both written and verbal. Ability to work under pressure, independently and in a team. Excellent interpersonal skills. Ability to take ownership of queries. Self-motivated and disciplined. Good ethics. Excellent customer / client orientation. Innovative and energetic.
Duties:
The following core areas of responsibility will apply but are not limited to: Respond to incoming calls efficiently and effectively. Resolving member and pensioner enquiries by giving correct information. Striving to answer the member or pensioner in his / her own language. Maintaining ownership of a query even when it has been referred to other units. Adhering to service level agreements and time frames. Ability to deal with complaints. Ensure customer satisfaction. Ensure that customers receive service that exceeds their expectations.
Enquiries: Ms. Felicia Mahlaba 012- 319 1455
Note:
Various Call Centre positions are currently available in the Client Services Section at the Government Pensions Administration Agency. These positions will be filled as 24 months contracts. The applications of individuals currently residing within the province where the positions are advertised will receive preference.
Applications without an indication of the specific reference number as stated in this advertisement will be regarded as unsuccessful.
Applications:
Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency, Private Bag X63, Pretoria 0001. OR hand deliver at 34 Hamilton Street, Arcadia, Pretoria.
For attention: Ms F Mahlaba
No faxed / e-mailed / late applications will be considered.
Note:
Requirement of applications: Must be submitted on a Z83 form (click to download pdf form). Must be accompanied by a comprehensive CV with original certified copies of all qualifications (including matriculation), ID document and drivers licence if a prerequisite (copies of certified documents will not be accepted). Certified documents should not be older than 3 months. Non-RSA Citizens / Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his / her application.
Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).
Applications that do not meet the above requirements will be deemed as unsuccessful. Must include the name and contact details of three references that can comment on their performance. Applications without an indication of the specific reference number/s as stated in this advertisement will be regarded as unsuccessful. If you have not been contacted within 3 (three) months after the closing date of this advertisement, please accept that your application was unsuccessful. Correspondence will be limited to shortlisted candidates only.
Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance. Where applicable, candidates will be subjected to a skills/knowledge test. The Department reserves the right not to make appointment(s) to the advertised post(s).
Reference number: CCA/CRM/2013/04
Closing date: 2 May 2013
