The worst internet service in the world

Shortly before midnight last night, our internet service (and our VoiP line) crashed. I called immediately, and got a recording saying that they were doing 'infrastructure work' and that service would be restored soon. Eventually, I gave up and went to sleep.This morning at 8:00, I called again and found out that they had just started working on it. I was furious. I asked them why they hadn't