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Customer 'service'?
As some of you may have figured out already, I am in Boston again.Those of you who have done the overseas travel thing know that the way to beat westbound jet lag is to stay awake as long as possible and then try to sleep until a normal hour of the morning.This morning at 2:45 AM my US cell phone rang. It was a voice in Hebrew and it asked for my identification number, which I know by heart. The





