Transparency versus behind the scene dealings

PN Balji was not too happy that Tan Kin Lian took the issue with NTUC Income public. To Balji, it is better done behind closed doors. I thought transparency is good. Now that the issue is open and no matter the messenger or the way it is being done, right or wrong must be upheld, and so must be the insterest of the consumers.

In this case, Balji's conclusion is that because of the way it was